FAQ

An e-bike, or electric bike, is a bicycle equipped with an integrated electric motor that provides assistance to the rider's pedalling effort. E-bikes are designed to make cycling easier and more accessible, especially for long distances, uphill climbs, and commuting. The electric motor can be powered by a rechargeable battery, offering different levels of pedal assist to suit various riding conditions and preferences.

E-bikes come in various styles, including commuter e-bikes, mountain e-bikes, folding e-bikes, and cargo e-bikes, each tailored for specific uses. Commuter e-bikes are perfect for daily travel and urban environments, while mountain e-bikes are built for off-road adventures. Folding e-bikes offer convenience and portability, and cargo e-bikes are ideal for transporting heavy loads or running errands.

Electric bikes are gaining popularity due to their environmental benefits, cost-effectiveness, and health advantages. They produce zero emissions, helping to reduce air pollution and carbon footprints. E-bikes also provide a fun, efficient, and sustainable mode of transportation that promotes physical activity and reduces traffic congestion. Whether you're looking for a reliable commuter bike, an adventure-ready mountain bike, or a practical cargo bike, e-bikes offer a versatile and eco-friendly solution for modern transportation needs.

For any advice, please get in touch - we're happy to help! In the meantime, here’s a summary of the types of e-bikes on the market, the typical specifications as well as who they are best suited for.

Commuter E-Bikes:

Specifications: Commuter e-bikes are designed for urban travel, featuring a comfortable riding position, sturdy frame, and integrated features such as fenders, racks, and lights. They typically have mid-range motor power (250-500 watts) and medium-capacity batteries for daily commuting needs.

Uses: Commuter e-bikes are ideal for daily commuting, running errands, and navigating city streets. They offer a smooth and efficient ride, with enough power to tackle hills and cover moderate distances.

Suited For: Urban commuters, students, and anyone looking for a convenient and eco-friendly way to get around the city.

Mountain E-Bikes:

Specifications: Mountain e-bikes, also known as electric mountain bikes (eMTBs), feature robust frames, full suspension systems, and high-performance components. They have powerful motors (500+ watts) and long-range batteries to handle challenging off-road terrain.

Uses: Mountain e-bikes are built for off-road adventures, including trail riding, mountain biking, and exploring rugged terrain. They provide extra power to climb steep hills and navigate technical descents with ease.

Suited For: Outdoor enthusiasts, mountain bikers, and anyone seeking adrenaline-filled rides on challenging trails.

Folding E-Bikes:

Specifications: Folding e-bikes are compact and portable, featuring a collapsible frame that makes them easy to store and transport. They typically have smaller wheels and lighter weight, with mid-range motor power and battery capacity suitable for short to moderate distances.

Uses: Folding e-bikes are perfect for commuters, travelers, and anyone with limited storage space. They can be easily folded and carried onto public transportation, stored under a desk, or stowed in a car trunk.

Suited For: Urban commuters, travellers, and anyone looking for a convenient and space-saving transportation option.

Cargo E-Bikes:

Specifications: Cargo e-bikes are designed to carry heavy loads, featuring a sturdy frame, long wheelbase, and large cargo area. They typically have powerful motors and high-capacity batteries to handle the extra weight.

Uses: Cargo e-bikes are perfect for transporting groceries, goods, or children, replacing the need for a car or truck for short trips. They offer a practical and eco-friendly alternative for hauling cargo in urban environments.

Suited For: Families, businesses, delivery services, and anyone in need of a versatile and efficient way to transport heavy loads.

Each style of e-bike caters to
specific needs and preferences, providing riders with a wide range of options to suit their lifestyle and riding preferences. Whether you're commuting to work, exploring mountain trails, running errands, or hauling cargo, there's an e-bike designed to meet your needs. If you need more help deciding, please get in touch.

E-bikes, or electric bikes, work by combining traditional bicycle components with an electric motor, battery, and control system to assist the rider's pedalling. Here's a breakdown of how e-bikes function:

Electric Motor: The motor is the core component that provides power assistance. It can be located in the front wheel hub, rear wheel hub, or integrated into the bike's crankshaft (mid-drive motor). When the rider pedals, the motor activates to provide additional power, making pedalling easier and more efficient, especially on inclines or over long distances.

Battery: The battery powers the electric motor and is usually rechargeable and removable for convenience. Most e-bike batteries are lithium-ion, offering a balance of weight, capacity, and longevity. Depending on the model, a fully charged battery can provide a range of 20 to 100 miles, depending on factors like the level of assistance used, terrain, and rider weight.

Pedal Assist and Throttle: E-bikes typically have a pedal-assist system (PAS) and sometimes a throttle. The PAS uses sensors to detect the rider's pedalling speed and force, adjusting the motor's power output accordingly. This system often features multiple levels of assistance, allowing riders to choose how much help they want from the motor.

Control System: The control system, often integrated into the handlebars, allows the rider to manage the e-bike's settings. This includes turning the motor on and off, selecting the level of pedal assist, and monitoring battery life. Advanced systems may include digital displays showing speed, distance travelled, and remaining battery charge.

By combining these components, e-bikes offer a seamless blend of manual cycling and motorized assistance, providing a versatile and eco-friendly mode of transportation. Whether you're commuting to work, running errands, or enjoying a leisurely ride, e-bikes enhance the cycling experience by reducing effort and extending range.

An electric scooter, or e-scooter, is a compact, battery-powered vehicle designed for urban commuting and short-distance travel. Featuring a slim, lightweight frame, electric scooters are equipped with a motor and a rechargeable battery that powers the wheels, providing a smooth and efficient ride.

Electric scooters are an eco-friendly alternative to traditional gas-powered vehicles, producing zero emissions and significantly reducing your carbon footprint. They are ideal for navigating busy city streets, offering a convenient and cost-effective mode of transportation. Many electric scooters come with advanced features like LED lights for visibility, digital displays for speed and battery life, and various speed settings to accommodate different riding conditions.

The popularity of electric scooters is growing rapidly due to their convenience, affordability, and
environmental benefits. They are perfect for last-mile connectivity, short commutes, and quick errands. Whether you're looking to reduce your environmental impact, save on transportation costs, or simply enjoy a fun and practical way to get around, electric scooters offer a versatile and green transportation option. 

We offer a range of styles to meet our customers’ needs, from electric mountain bikes for those looking for an off-road adventure to urban commuter step through and folding bike options, there are many designs and quality brands to choose from.  For more information on the types of e-bikes out there and their best uses, please check out ‘What type of e-bike is best suited for my needs?’

The vast majority of our e-bikes have removable batteries which of course makes it much more convenient to charge the battery. If in doubt, please get in touch and let us know which model you’re interested in.

The cost to charge an electric bike depends on several factors, including the capacity of the battery, the cost of electricity in your area, and the efficiency of the charging process. If we assume a 10.4Ah/36V battery which is pretty standard, it would cost around £0.11 to fully charge!

Yes. Our electric bikes are around 18-20kg whereas a conventional mountain bike is around 11kg.

Yes, if you don’t need the assistance of the motor you can switch it off and save it for the hills!

Definitely, most e-bikes work just fine in the rain (which is lucky for those of us in the UK!) Look out for IPX5 Water Resistance in the ‘Specifications’ section on the product webpage which will confirm that no splashes or puddles will do any harm to the bike. If you cannot find this info, please get in touch and we can dig into this for you.

We would always advise you to check the manufacturer manual and instructions before using your bike in the rain however, just to be sure.

Yes, e-bikes are environmentally friendly compared to traditional motor vehicles. They produce zero emissions while in use, helping to reduce air pollution and greenhouse gas emissions. E-bikes are highly energy-efficient, requiring significantly less energy to charge than the fuel needed for cars. Additionally, they can help decrease traffic congestion and reliance on fossil fuels, further contributing to environmental sustainability.

In addition, e-bikes encourage more people to use bicycles for commuting and short trips, which can reduce the overall number of cars on the road. This shift not only lowers the carbon footprint but also promotes healthier lifestyles. By choosing e-bikes over cars for daily transportation, individuals can make a positive impact on the environment and contribute to a more sustainable future.

This varies depending on the battery capacity of your bike and is also affected by many factors such as terrain, rider weight and headwind, however on average around 30 miles.

You’re looking at anywhere between 4-6 hours for most electric bikes to be fully charged.

Most batteries can last between 500 to 1,000 full charge cycles and for the average user riding their e-bike several times a week, you can expect the battery to last around 3-5 years.

Yes, they are! They share a lot of maintenance similarities with a conventional bike such tyre pressure, break maintenance and checking bolts and nuts. The main thing to consider when maintaining an e-bike is the care of the battery. To ensure the longevity and performance of your e-bike battery, it's crucial to charge it properly and store it correctly. Always use the manufacturer-provided charger and avoid letting the battery fully discharge frequently; instead, keep it between 20% and 80% charged. Charge the battery at room temperature to prevent damage from extreme heat or cold. If you're storing the bike for an extended period, maintain the battery at about 50% charge and keep it in a cool, dry place away from direct sunlight.

Regular use is also important for battery health; if you don't ride the bike for a while, charge the battery periodically. Additionally, ensure the battery and its connections are clean and free from corrosion, and check that all cables and connectors are secure. Following these steps can help extend your battery's lifespan and maintain its performance.

We currently do not offer test rides, however we have 30 days returns policy meaning you can view the bike at home and return it to us if it is not the right fit. For more information on our returns policy, click here.

We accept all credit and debit cards and Paypal. If you’d like to split the cost of your purchase, you can pay by Klarna. For more information on Klarna and how it works, please click here.

You can cancel or return your order within 14 days. Your item must be in the same condition that you received it, unused, and in its original packaging. If you’d like to modify, change or cancel your order, the best thing to do is get in touch as soon as you can via chat or email in case your order has not yet been dispatched. Any orders cancelled more than 24 hours after being placed may incur additional feels. If your order has already been dispatched, you’re responsible for the return shipping fees.

Yes we do - get in touch!

It can depend on a few factors including the product you’ve ordered and the brand, however, the average time for delivery is between 2-4 days. Once your order has been dispatched, you’ll receive tracking information via email.

If you are looking for shipping outside of the UK, please get in touch.

If you don't love our products, please contact us within 14 days of purchase to set up a refund. Please note, we may require proof of purchase to consider your refund request.

Currently, we only ship within Canada and the United States. We are working on shipping internationally though, so hold tight! We appreciate your patience and interest :)

Our products will arrive around 90% assembled. In order to reduce the risk of damage during transit, some components will need to be assembled at home such as handlebars and pedals. All products come with assembly instructions but if you have any questions or concerns or would like to view the assembly instructions beforehand, please get in touch.

We have a 30 day return policy. If 30 days have passed, then unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your products must be unused, in the same condition as they were purchased and in its
original packaging,

For all the details please check out our full return policy here.

First get in contact with us by contacting info@upandout.co.uk where we’ll then sent you instructions on returning your product. Do not return an item without approval from the team first or it will not be accepted.

Yes - we’re confident in the brands we work with and the products we sell and offer standard manufacturer warranties. For specific warranty information, please check the product page. Please note warranties do not cover any damage caused by negligence or wear and tear.

In the UK you do NOT need a licence to ride an e-bike. There is also no requirement for any type of licence, tax or registration.

In the UK, you must be over 14 years old to legally ride an electric bike.

It depends on how the e-bike is to be used. In order for the electric bike to be road legal the following must apply:

• As far as power, the EAPC rules state that to be compliant with UK rules and regulations the e-bike must have pedals and these pedals must be used by the rider to propel the bike.
• The EAPC also states that the
  maximum power output of the motor should not exceed 250 watts.
• The electric motor should not
  be able to generate speeds of more than 15.5mph (25 km/h).

If the bike does not comply with the above specifications, it is not road legal.

No, there is no requirement to be insured to ride an electric bike in the UK. Just like any of your valuable items, we’d recommend you insure your bike so it is covered form theft or accidental damage.

Please get in contact and we’d be happy to help, or head down to your local technician.

Every item ordered will arrive with a manual. If you have misplaced it please get in touch and we can send a replacement out to you.

If you are having issues, please email info@upandout.co.uk with your order number and any supporting photos or videos. If 30 days have passed since you placed your order, your item will not be eligible for a return but may still be under warranty.

When riding an e-bike, it’s essential to prioritise safety to ensure a smooth and secure experience. Always wear a properly fitted helmet to protect your head in case of an accident. Additionally, wear bright or reflective clothing to increase visibility to other road users, especially in low-light conditions. Ensure your e-bike is equipped with front and rear lights and use them when riding in the dark or during poor weather conditions.

Regularly check your e-bike to make sure it’s in good working condition. Inspect the brakes, tires, and battery before each ride. Follow the local traffic laws and regulations, and stay within designated cycling lanes when available. Be mindful of your speed, particularly in crowded or pedestrian-heavy areas, and always signal your intentions when turning or stopping to communicate with other road users effectively.

To prevent e-bike theft, invest in a high-quality lock such as a U-lock or heavy-duty chain lock, and always secure the frame and at least one wheel to a fixed, immovable object. Using multiple locks that require different tools to break can further deter thieves. Opt for well-lit, busy areas with high foot traffic when parking your e-bike, and avoid leaving it in isolated places for long periods. Additionally, secure any removable parts like lights or batteries by taking them with you, and consider installing a bike alarm and GPS tracking device for added security.

At home, store your e-bike in a secure location such as a locked garage or inside your home, and use a lock if it's kept in a shared area. Personalise your e-bike with unique identifiers, register it with a local or national bike registry, and keep detailed records, including serial numbers and photographs, to aid in recovery if stolen. These steps can significantly reduce the risk of theft and improve the chances of retrieving your e-bike if it is stolen.